In the first entry, I shared about Creating Margin and our experience moving the team to work from home in response to COVID-19.

In the second entry I shared some insights into the global shift to Work from Home, and discussed modern concepts of the workplace including the failed Open Office and the more popular Activity Based Workspace.

The Rise of the Engaging Workplace

On a visit to OtterBox in Fort Collins Colorado around 2012, I was impressed that they had installed a steel slide for staff and visitors to get from the second floor office spaces down to the lobby of the building. We learned that OtterBox used flexible meeting spaces, digital signage, meeting room signs for quick booking, and even booking apps on their cell phones. They had a kitchen and coffee shop in the office, and opportunities to get outside for a refresher while walking between buildings.

Otterbox was one of my first visits to what I’ll call an “engaging workplace”. The visit helped me realize that workplaces could be genuinely fun, exploratory, technologically “easy to use”, comfort zone-stretching places. In the corporate world, seated behind a desk for most of the day, we’ve all grown up a little too fast.

Otterbox was one of my first visits to what I’ll call an “engaging workplace.” The visit helped me realize that workplaces could be genuinely fun, exploratory, technologically “easy to use”, comfort zone-stretching places.

Many companies understand the opportunity. On a recent visit with Humana in Louisville, Kentucky we had another example of an engaging workplace. They were serving gourmet food in the cafeteria. We had meetings in a variety of room types (a recording studio and the executive boardrooms stood out). We learned that the treadmill desks on the second floor are nearly always in use. Visiting with Humana, I understood a clear purpose to each space and an overall design vision geared towards encouraging collaboration.

While Humana’s scale and business challenges are entirely different than Otterbox’s – and my visits were over eight years apart – I sense that the solution to “bringing people back into work” after COVID-19 will look similar for most companies today.

Five Defining Features of An Engaging Workplace

I recently watched an interview with Senator Lindsey Graham concerning the economic stimulus package addressing COVID-19. Graham was concerned that with this relief bill, laid-off workers will receive more money than what they were making at work. Graham predicted that this may end up deterring people from returning to work.

While the majority of office workers are salaried (US Bureau of Labor Statistics), Graham’s concerns about whether those who have lost their jobs will return to work may apply to white collar workers. With wide ranging layoffs now impacting Corporate America, workplaces designed around engaging concepts will be more successful convincing staff that it’s worth it to return to work.

Let’s define what an Engaging workplace might look like. As we do this, I’d like to consider how two of the technologies that Creating Margin has specialized in now for over six years – digital signage and workplace management/booking systems – might play a part in this shift.

Here are five features of the Engaging Workplace.

Provide Ready Access to Important Data and Information

An Engaging Workplace will provide ready access to relevant and updated data and information across devices.

Content Management Systems (CMS) and digital signage networks can help facilitate this ready access. In a CMS, content updates can be made by staff, a third party, or feed from a database. Content can be created and sent to specific screen or group of screens.

The placement of digital signage displays is important, and in our experience, customers will choose heavily trafficked areas. That said, management often requests multizone dashboards to summarize KPIs and allow for what has been called visual management.

In order to share data widely, one must collect it. A meeting management solution like Pronestor can be helpful in tracking different types of meetings, equipment, and catering bookings. Pronestor’s Insights tool allows for data about workspace and technology use to be summarized. Using digital signage, dashboards can be shared across the organization.

Allow for Flexibility and Team Building Activities

Engaging Workspaces will allow for flexibility of seating and unusual team building activities, and foster culture in the process.

Activity Based Workspaces are known for their flexibility. In an ABW, teams can blend and management often sits among their team in the same space. In his book Team of Teams, General Stanley McChrystal argues that organizations will look to teams made up of members of different teams to improve communications and efficiency. Helping blended teams to form while remaining connected to their department will play a big part in the Engaging Workplace.

But let’s take this a step further. How can our workspaces also encourage team building activities? I think about the ropes course that I visited with a project team during my IMBA program. Or the trust fall exercise where you fall back and depend on team members to catch you. An Engaging Workplace could allow for activities like these to foster connection and learn about team members’ strengths and weaknesses. What are other examples of what this looks like? Open spaces in the office, fitness equipment, or encouraging employees to take breaks and engage in activities.

Some of the word “Engaging” speaks to company culture, and this shouldn’t come as a surprise. Companies who are concerned about culture will make sure that the workplace aligns with that vision.

Digital signage can make the use of flexible spaces more efficient. If a huddle area isn’t in use, why not repurpose the screen to show announcements and pertinent info? Live-streaming company addresses is a common use of digital signage tools.

It takes advanced software technologies to keep flexible workspaces from becoming a free for all. Pronestor is what we recommend for this advanced technology suite. Pronestor allows for spontaneous booking of defined rooms and hot desking. Using the simple user interface (UI), even complex meetings can be created or updated.

Blend the Physical and Virtual Worlds

Engaging workplaces will find creative ways to blend the physical and virtual worlds.

The physical and virtual worlds can be blend in a variety of ways. This video wall in Netflix’s Los Angeles headquarters is an example. Standing in the room surrounded by screens, you can be placed in a different world as the content changes.

Consider too the idea of a “virtual office” with digital meeting rooms which can be occupied by Avatars of employees. We might call this the “context aware workplace” where staff may be distant but can still feel connected in a digital space made to look and feel like an office. This would be a sort of Second Life for Business.

Digital signage can play a part here as well. What if a screen on the wall could also play host to meeting participants’ Avatars? This would allow staff who are in the office to observe the meeting as if outside the meeting room. Adding a tangible element to a virtual meeting would improve the physical office’s energy, provide evidence of productivity, and help accountability for meetings.

Pronestor’s Planner software is built around the process of booking meetings and managing both physical and virtual resources.

Hardware Testing Areas

The engaging workplace has a dedicated space for testing solutions before they are delivered to customers.

One of the most useful areas in Creating Margin’s office here in Boise Idaho is our hardware lab. In the hardware lab we can take software applications and test on the hardware that we’ll in the field. Our emphasis on the QA process is important to confirm that the solutions we are providing are stable.

We test digital signage in our hardware lab. Staff can track an order of priority for application testing, and myriad other tasks.

Incorporate Showrooms for Demonstrating Real World Applications

Engaging workplaces will allow for real-world applications to be installed and running, so that visitors can see technology in action.

Using the office as a showroom to wow potential customers must be as old as the office itself. I’m sure that business owners on the early manufacturing floors would proudly show how efficiently the business was running. I’ve seen these “customer experience centers” (CECs), across industries and in both B2B and B2C companies. Even A/V Integrator companies are now implementing showrooms. This shows how valuable the “showroom as a sales tool” can be.

Concluding Thought

In conclusion, I want to encourage you. There is much to be hopeful about in this time despite the prevailing bad news. Society continues to advance, despite the lives lost to COVID-19. Companies will come out of this crisis with better awareness of the importance of the office space.

Overall, I challenge you to take COVID-19 as an opportunity to return to your workplace re-energized, open to ideas of how to upgrade it to achieve its full potential.

The post COVID-19 and the Rise of the Engaging Workplace : Part Three appeared first on Creating Margin.

In the previous entry, I shared my experience moving our team to Work from Home. I wrote about how this trend is happening worldwide in a way we couldn’t have imagined just months ago. I introduced Creating Margin as a workplace technology provider and embedded partner for our valued customers.

The Trend. Now Speed It Up!

Working from Home has been growing more common for many years. A 1998 Harvard Business Review article speculated that 30 million to 40 million people in the US were telecommuting or working from home. In 2016, Gallup estimated that 43% of Employees work remotely (outside of the office) at least sometimes and that the trend was growing. According to Global Workplace Analytics, 56% of today’s US workforce could in theory work remote, even though only 3.6% WFH half-time or more. Where are we headed? GWA suggests that 25-30% of the workforce may WFH one or more days a week within the next two years. So COVID-19 isn’t creating a new shift to WFH, merely amplifying a shift that is already happening.

How Workplaces became “The Office”

It’s worth considering what we’re losing as we (temporarily?) migrate homeward. The modern office has a rich history according to K2 Space and Lucy Kellaway of the BBC.

Cubicles to the Open Office

As the personal computer gradually transformed how we do business, we took a step back in our humanity. Few workplace designs have been more criticized than cubicles. Often parodied in movies such as Office Space, “cubicle farms” have thankfully gone out of vogue. Younger staff with a repulsion for cubicles have preferred workplaces setup with no partitions. Arranging the same number of desks without partitions came to be called the “open office”. Amazingly, open offices have been tried since the 1800’s, and have always been reviled!

Activity Based Workspaces

The advent of laptops and mobile phones helped usher in the most recent office design concept we have of Activity Based Working. Activity based design emphasizes flexible desks, break out rooms, and phone booth rooms, which offer privacy during calls (if limited leg room). A special emphasis seems to be on outlets within reach, whiteboards, and televisions for sharing our mobile device screens. The comforts that were lost during in the open office are slowly returning to our workplaces. Research shows that Activity Based Working may improve employee eating behaviors, productivity and satisfaction.

What Defines An Activity Based Workspace?

Flexible Desks / Hoteling

Easy Booking

Small Group “break out rooms”

Meeting “phone booths”

Blended Teams Seating

Global Reach of Technologies

Creating Margin’s work to implement digital signage and workplace technologies has enhanced many customers’ Activity Based Workspaces. For instance, booking an impromptu meeting is easier than ever for our customers. Mobile phones can be connected to Bluetooth speakers, or streamed to a TV. Hot desking allows for staff to easily find a workspace from multiple floors, or even a different building.

Now the Rise of the Engaging Workplace

Activity based workplace design has been successful, but as COVID-19 recedes and we return to our workplaces, we’ll see the rise of the engaging workplace. What does an engaging workplace look like? That will be the subject of my next entry.

This was the second of three entries where I’ll share Creating Margin’s experience with the COVID-19 pandemic, the worldwide shift to Work from Home, and how these dynamics may forever change our expectations of the workplace.

In the third and final entry, I will explore how we may realize how valuable an office environment can be now that we “don’t have it”, and explore five defining features of an Engaging Workplace. I will provide more information about how Creating Margin offers solutions to help you develop an Engaging Workplace.

The post COVID-19 and the Rise of the Engaging Workplace: Part Two appeared first on Creating Margin.